Refund policy

All AREKANA items are made to order and printed on demand once you place your order.

Because every item is custom-made for you, we are unable to accept returns or exchanges for reasons such as incorrect size selection or change of mind.

However, if your item arrives damaged, defective, or misprinted, please contact us within 30 days of delivery at archconnect.ec@gmail.com with a photo of the issue, and we will arrange a free replacement or refund.

We are unable to offer refunds or replacements for:
- Items damaged after delivery due to misuse or normal wear
- Requests made more than 30 days after delivery
- Incorrect size, color, or design chosen by the customer at checkout

If a refund is approved, it will be issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card issuer.

For any questions about your order, please contact us via our Contact page.